If you have questions or need assistance placing your order, our knowledgeable and friendly Customer Service team is here to help! Reps are available Monday through Friday from 8 a.m. to 8 p.m. EST. Call toll-free at 866-378-8578 or email cs@geiger.com.
All returns must be authorized by customer service. Call or email us using the contact information above for return authorization. All claims for merchandise must be made within 10 days of receipt. Returns of merchandise must be made within 30 days. Contact customer service for further details.
Purchases can be made online through our secure checkout. During checkout, please be sure to complete all necessary information, including purchase order or budget numbers if applicable.
Please note that the estimated total given at the time of checkout does not include shipping & handling charges. Actual freight will be assessed and added to your invoice upon shipment of your order.
If you prefer, you can also order by phone by calling Customer Service at 866-378-8578.
You can expect in-stock items to ship within 24 hours of placing your order. Refer to the shipping map below for ground time in transit from our warehouse:
For on-demand items, please refer to the individual production time listed within the product specifications and allow an additional 3-5 days for ground transit from the manufacturer.
Shipping and transit times do not include weekends and holidays and cannot be guaranteed under extenuating circumstances beyond our control, such as extreme weather conditions. Please allow additional transit time for international shipments.
Monarch Investment and Management Group will cover initial shipping costs and later bill the property as noted in the order. If expedited shipping is required, additional charges may apply. Contact your direct supervisor or manager for approval of expedited shipping costs as needed.
Merchandise pricing does not include tax. Taxes will be applied to your order total appropriately based on your state and local laws.
On the log in screen, click on “Forgot Password”, enter your email address that you use to log in, and we will email you with a new temporary password. After logging in, we recommend you change your password to a new easier to remember password through the Account page.
You can update your password at any time through the Account page by selecting the Password tab.
Yes. To do this, choose “Ship to multiple addresses” on the first checkout screen. From here, follow the prompts to either direct each item to a different shipping address, or “Split” the quantity of an item to multiple shipping addresses. Please call Customer Service for assistance at 866-378-8578.
You can update your billing address, manage shipping addresses, change your password, and view your order history through the Manage Account page.
Geiger employs a 128-bit Secure Sockets Layer (SSL) technology that encrypts all of your private information during account maintenance and order processing. Enforcing PCI Compliance ensures that your credit card information is encrypted and kept private. The security of your account also depends on keeping your account password confidential, and you should not share your account name or password with anyone.
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